A GRASS ROOTS PROJECT OF PASSENGER TRAIN ACTIVISTS

Caring About America's Train Stations ONE Achievement at a time

• Our Train Stations
  • Search by Name
  • Search by State
  • Home Page
• Station Standards
  • Station Standards
• Station Checklist
  • Station Checklist
• Our Project
  • Vision/Mission
  • Our Project
• Our Team
  • Champions
  • Sentinels
  • Join Us

Our Train Stations - Our Project

Passenger Train Service that does not Serve the Passenger is not Service.

Standards - Passenger Train Stations

The Service starts and ends with the experience at the Train Station.

(100-00) All Train Stations will have appropriate and conspicuously posted information All Train Stations will have appropriate and conspicuously posted information so that passengers and those dropping off or waiting will have access to all information for their travel. Information posted must include Train schedules, Connecting bus schedules, Train and Bus status, Train Station hours and information.

Standard

(100-10) Train and Bus schedules must be current, accurate, and complete. Train and Bus schedules must be current, accurate, and complete. They must include times, boarding instructions if there are multiple locations or tracks, Train Station hours and information, and special instructions.

(100-20) Location of Posted information will be available inside the building or shelter . Location of Posted information will be available inside the building or shelter or in a location that is sheltered from stormy weather. Passengers and those waiting to pick up should not have to brave rain, snow, or ice to view posted information.

(100-30) Published schedules and websites will reflect current schedules Published schedules and websites will reflect current schedules and the status of amenities and services at Train Station. Publications and websites with locations and directions to the Train Station will be correct and always updated. Train times, status of trains, and all Train Station local information will be available from websites, automated agents, and other electronic sources and will always be current and always accessible.

(100-50) Train Status: Information on how to obtain Train Status will be clearly posted Train Status: Information on how to obtain Train Status will be clearly posted at the Train Station to include:

(100-51) Staffed Train Stations (During duty hours) will post current information in conspicuous places Staffed Train Stations (During duty hours) will post current information in conspicuous places, especially where passengers and those waiting congregate. Regular announcements will be made concerning train arrival and departure status and other conditions affecting travel and the travel experience.

(100-52) Staffed Train Stations (Non-duty hours) In addition, for those times the Train Station is closed or unstaffed, staff will post complete information on how to obtain the Train Status Staffed Train Stations (Non-duty hours) In addition, for those times the Train Station is closed or unstaffed, staff will post complete information on how to obtain the Train Status: phone numbers, websites, and smartphone apps. Information will be posted so that travelers do not have to venture into inclement weather for viewing.

(100-53) Phone number: Number posted will be clearly labeled it is the source of current Train Status Phone number: Number posted will be clearly labeled it is the source of current Train Status. If information such as train name or number, date, or time is required that will be included on the posting. (Note: A phone number listed with a label or sign to call for information is not adequate. Surveys show that passengers and those dropping off and picking up do not perceive that as a source of Train Status. Most do not know what it suggests.)

(100-54) Internet: Website address must have instructions included that direct user to Train Status. Internet: Website address must have instructions included that direct user to Train Status. If Train Status is not selectable on the opening page of the browser, then instructions will be included on how to navigate to the Train Status page. If information such as train name or number, date, or time is required that will be included on the posting.

(100-55) Smartphone app: Applications for smartphones that include Train Status Smartphone app: Applications for smartphones that include Train Status for trains for that Train Station will be posted. If the Train Status application is not on the opening screen of the app, then instructions will be included on how to navigate to the Train Status page. If information such as train name or number, date, or time is required that will be included on the posting.

(100-60) Additional Information that should be available to Train Passengers. Additional Information that should be available to Train Passengers. Local information – All Train Stations: Current information will be posted or readily available for the following: a. Train Station location and directions b. Train Station hours c. Contact numbers for Train Station information and affairs d. Map of area e. Taxi & Public transit information f. Bicycle parking/lockers g. Restroom availability h. Inter-City Bus Terminals/Stops i. Airport info j. Food & beverage services available at train time k. Emergency Services l. Emergency Medical Services nearby.

(100-70) Published and electronic maps will use the US DOT standard symbol (I-7 Train Station) to Published and electronic maps will use the US DOT standard symbol (I-7 Train Station) to mark the location of the Train Station if scale permits or will be used as a map callout linking to the city on the map. Note: See Standard of Practice #205 under II. Street and Road signs: for sources of this standard symbol (I-7 Train Station).

(200-00) At the Train Station – Thruway Bus and Other Bus Connections Information: At the Train Station – Thruway Bus and Other Bus Connections Information: Information for pickup points at Train Stations and at outlying pickup locations will have conspicuous and current information including:

Standard

(200-10) Directions to pick up points for Thruway and Other bus connections will be conspicuous and continuous Directions to pick up points for Thruway and Other bus connections will be conspicuous and continuous from train unloading areas to the Thruway or Other bus pickup location.

(200-20) Train Stations with scheduled connecting bus service will have posted in a conspicuous location signs Train Stations with scheduled connecting bus service will have posted in a conspicuous location signs with: Parking/Pickup location of buses. Schedules for the connecting service. If pickup location is off-site then phone for taxi/transportation to the off-site. If unstaffed Train Station, phone number to call for information/assistance.

©Our Train Stations - Our Project MMXXIII Web Services by emergee(tm) Build 9/2/2023 Build 6074d All rights reserved.